Smart and seamless solutions for your hotel operations
Let a trusted partner in the hotel market arrange the technical side of your payments and bookings.
Discover benefits
Trusted by 2500+ hotels in 10+ countries
Discover how it makes your business better
Book a 15-minute call to discuss your challenges and explore how we can assist you.
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Full control is the key to success
Running a hotel is challenging, with new guests and unique issues arising daily. Constant interactions, payments, and events create a complex administrative web prone to errors. Which can often result in human mistakes, lower margins, and potentially unhappy guests if not managed well. We believe that gaining full control over the guest journey is the key to a hotel's success.
From online booking engines to payment terminals at the reception, hotel operations should be seamless, insightful, and timely.
That’s where we come in. Our efficient and reliable digital tools streamline hotel operations, offering smart software that enhances guest interactions before, during, and after their stay—all fully integrated into your hotel’s digital tech ecosystem.
Why choose Smarthotel as your trusted partner?
Experts in the hotel tech market
With over 20 years of experience in the hotel industry, we are more than just a vendor. We are a trusted tech partner that listens, understands and acts in the best interest of hoteliers.PMS independent connectivity
To give the freedom of choice, our solutions are adaptable, modular, and most important PMS independent. They seamlessly integrate into existing digital hotel ecosystems.Demand driven
With more than 2,500 hotels operating in over 10 countries, we take pride in listening to our clients and offering creative solutions tailored to their needs.“Smarthotel employees know what they're doing and ensure fast results.”
We have a great collaboration with Smarthotel and are very satisfied with the results. Our challenge is to continue improving room sales through promotions on various online channels linked to Smarthotel, where they provide us with valuable guidance. You receive resourceful assistance over the phone, and adjustments are made immediately. We highly recommend Smarthotel to other hotels. Their employees are knowledgeable and ensure fast results.
Hotel Arrows - Uden
“Smarthotel's automated prepayment system has transformed how we manage bookings, saving time and reducing errors.”
By automating our prepayment processes with Smarthotel, we've reduced administrative burdens and improved the experience for our guests. The system's flexibilty to handle multiple accomodation types and pricing rules has been invaluable for our operations.
Resort Portavadie, Loch Fine - Scotland
“Smarthotel's payment solutions have streamlined our financial processes and improved overall efficiency."
We worked very closely with Smarthotel to implement their Smart Payment system. It has significantly reduced our workload by automating financial reconciliations, ensuring a smooth experience for both guests and staff. Their expertise and innovative approach were crucial to the success of the project.
Grand Hotel Karel V - Utrecht
“Smarthotel technology has greatly improved our operational efficiency and reduced manual work.”
The implementation of Smarthotel's Smart Payment system has eliminated manual payment entries, saving time for our front-office staff and ensuring seamless integration with our systems. We've seen major benefits in terms of speed and accuracy in guest services.
Ramada Inn - Scheveningen
“Smarthotel's embedded payment solutions created a seamless experience for both our guests and our staff.”
Partnering with Smarthotel, we implemented an integrated payment system, which included embedding payment functionalities, automating payment links, and integrating terminals across multiple touchpoints. These changes simplified operations, enhanced payment security, and improved the guest experience.
Sunborn Yacht Hotel - London
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Download our 'How-To Guide on Hotel Technology' and discover tips to streamline your operations.
Benefits of Smart Payments
All payments processed automatically, eliminating manual tasks while ensuring the lowest transaction costs.
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Automated Payments
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PCI Secure
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Backup Process
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Customizable Methods
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Single PSP
Lower transaction costs and no more manual work
All online and offline bookings are automatically charged without manual intervention, reducing labor costs and the chance of human errors. The system fully adheres to the hotel's payment policies, and includes a direct callback to the guest folio in the PMS, ensuring it is always up to date.
PCI Compliance
Smart Payments is fully PCI compliant, which limits liability for hotels. There is no handling or storage of credit card data by staff or within the PMS, reducing risk and enhancing security.
Backup process for failed payments
If a payment cannot be processed, Smart Payments has a backup process in place. For example, a paylink can be sent via email automatically to keep prepayments in order.
Customizable Payment Methods
Hotels have the flexibility to choose which payment methods to activate or deactivate, allowing for tailored payment options that suit their needs.
Single Payment Service Provider
By using one payment service provider, Smart Payments offers more transparent and clear reconciliation with a lower error margin. Additionally, increased volume through a single provider can lead to reduced costs.
Automatic VCC charges
OTA prepayments settled via virtual credit cards are processed automatically without manual intervention. This saves time, reduces errors, and ultimately improves cash flow for the hotel.
Payment links
Easily secure bookings by sending payment links directly to guests. Our payment links provide a quick, secure way for guests to pay online, streamlining the process and reducing manual work.
Payment page
Our payment page connects directly to the booking module, making the booking process easy and efficient for guests.
Pin terminal
A state-of-the-art, fully integrated PIN terminal, tailored to your hotel’s requirements and connected to the same merchant account as your eCommerce solution, ensures seamless reconciliation and volume-based benefits.
